How to cancel a HelloFresh subscription
Find out how you can cancel your meal kit subscriptions. Or, if you’re still enjoying serving up delicious home-cooked dinners with HelloFresh, below you’ll find our latest offers available to new and current subscribers.
Find out how you can cancel your meal kit subscriptions. Or, if you’re still enjoying serving up delicious home-cooked dinners with HelloFresh, below you’ll find our latest offers available to new and current subscribers.
Are you a new customer wanting to know how you can cancel a HelloFresh subscription?
We’re excited to hear that you’re considering having dinner with HelloFresh.
You can choose your perfect menu from a range of delicious recipes each week, and we’ll deliver just the right amount of fresh ingredients and easy-to-follow recipe cards right to your door.
You can choose your perfect menu from a range of delicious recipes each week, and we’ll deliver just the right amount of fresh ingredients and easy-to-follow recipe cards right to your door.
Check out our new Delivery Check-in feature
Did you have a problem with your delivery?
Have you seen our Delivery Check-in feature? You can use it to report any issues with your recent order - from box deliveries to queries about your ingredients. It’s so easy to get in touch - you can even use it to talk to one of our agents directly, to support you to get the problem sorted. If you need answers to your queries on the spot, you can use our self-reporting tool. It’s available 24/7 and is a super easy way to get help when you need it.
Are you an existing customer wanting to cancel your HelloFresh subscription?
We’re sorry to hear you want to cancel your HelloFresh subscription.If you change your mind and want to enjoy delicious home-cooked meals again, get in touch so we can tell you about the latest offers and our new and improved menu.
Find out more about HelloFresh cancellation policy
How can I cancel a HelloFresh subscription in Australia?
It’s easy to cancel your HelloFresh subscription. Simply follow these steps:
1. Sign in to your HelloFresh account
2. At the top of the page, click on your name and then select ‘Settings’
3. Select the subscription you’d like to cancel from the green tabs.
4. Select ‘Cancel my subscription’ in the bottom right hand corner.
5. The final screen will confirm ‘Your subscription is now deactivated’, then click close to confirm.
6. You will be sent an email confirming your subscription cancellation, keep it for future reference.
Make sure you update your account before 11:59 PM (Sydney time) Tuesday, the week before delivery.
1. Sign in to your HelloFresh account
2. At the top of the page, click on your name and then select ‘Settings’
3. Select the subscription you’d like to cancel from the green tabs.
4. Select ‘Cancel my subscription’ in the bottom right hand corner.
5. The final screen will confirm ‘Your subscription is now deactivated’, then click close to confirm.
6. You will be sent an email confirming your subscription cancellation, keep it for future reference.
Make sure you update your account before 11:59 PM (Sydney time) Tuesday, the week before delivery.
Contact us
Couldn't find the information you were looking for?
Do you want to report an ingredient or recipe error?
Contact us here.
Do you have a question regarding your subscription, billing & payments, substituted or missing ingredient / meal?
Contact us here. Type your question into Chef, our virtual assistant. Chef can quickly find the answer you need or help connect you to an agent.
Where is HelloFresh based in Australia?
HelloFresh currently supplies millions of meals every week from two distribution centres in Sydney and Perth.
What is HelloFresh customer service phone number? How do I get in touch with HelloFresh?
1. +61 2 8188 8722
2. 5-13 Queen St. Chippendale New South Wales 2008 Australia. Chippendale.
What is a HelloFresh reactivation code and how do I use it?
Our valued returning customers are greeted with a generous discount on their first few boxes as a special welcome back gift. This discount is automatically applied to their account when placing a new order, making it even easier to enjoy.