All you need to know about HelloFresh Australia
Did you have a problem with your delivery?
Have you seen our Delivery Check-in feature? You can use it to report any issues with your recent order - from box deliveries to queries about your ingredients. It’s so easy to get in touch - you can even use it to talk to one of our agents directly, to support you to get the problem sorted. If you need answers to your queries on the spot, you can use our self-reporting tool. It’s available 24/7 and is a super easy way to get help when you need it.Still can’t find the info you're looking for?
Type your question into our virtual assistant who will help you find an answer to your question or put you in touch with our friendly customer care team.
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Have you encountered any issues with your ingredients or found a mistake in our recipes?
At HelloFresh, we strive for perfection in every meal kit, but we understand that sometimes errors can occur. If you've encountered any issues with your ingredients or found a mistake in our recipes, we're here to help. Report any discrepancies, and we'll work swiftly to address them, ensuring your culinary experience with us remains exceptional.
Navigate Your HelloFresh Journey
Dive into HelloFresh for easy-to-follow meal kits and seamless service. Discover our diverse menu, flexible subscription options, and widespread delivery. Get quick support from our FAQs and stay in the loop with our app—all to enhance your home dining experience.
Our Meal Kits
How it Works
HelloFresh Delivery Areas
Download our App
How to Cancel HelloFresh
Frequently Asked Questions
Our Meal Kits
How it Works
HelloFresh Delivery Areas
Download our App
How to Cancel HelloFresh
Frequently Asked Questions
Cultivating Sustainability with HelloFresh
Step into our green kitchen where sustainability meets quality. From eco-conscious packaging to carbon-friendly recipes, we’re dedicated to sourcing ingredients responsibly and combating food waste. Join us in our mission for a sustainable future with every bite.