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Can I send free boxes to my friends and family?
Absolutely! Our HelloFriends program offers you the chance to share free HelloFresh boxes with your friends and family and earn credit in return. They’ll receive a week of free meals and you’ll receive a credit off your next box when they sign up. It's a win, win.
To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.
Once your friend has redeemed their free box and placed an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will move from ‘pending’ to ‘received’ balance and automatically apply to your next delivery (unless there is a current discount code on your account). Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.
To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.
Once your friend has redeemed their free box and placed an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will move from ‘pending’ to ‘received’ balance and automatically apply to your next delivery (unless there is a current discount code on your account). Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.
How does the HelloFriends program work?
Our HelloFriends program offers you the chance to share free HelloFresh boxes with your friends and family and earn credit in return. They’ll receive a week of free meals and you’ll receive a credit off your next box when they sign up. It's a win, win.
To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.
How do I redeem my HelloFriends credit? Your HelloFriends credit will be applied to your account when your friend signs up to HelloFresh and redeems their free box voucher. Once your friend redeems their free box and places an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will be activated and automatically apply to your next delivery (unless there is a current discount code on your account). If you’re having trouble finding this email, please check your inbox and spam folder.
What do pending HelloFriends credit mean? Under the ‘pending’ balance in the HelloFriends section of your HelloFresh account, you will see a credit for each friend you have sent an email to with the free box promotion.
Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.
To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.
How do I redeem my HelloFriends credit? Your HelloFriends credit will be applied to your account when your friend signs up to HelloFresh and redeems their free box voucher. Once your friend redeems their free box and places an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will be activated and automatically apply to your next delivery (unless there is a current discount code on your account). If you’re having trouble finding this email, please check your inbox and spam folder.
What do pending HelloFriends credit mean? Under the ‘pending’ balance in the HelloFriends section of your HelloFresh account, you will see a credit for each friend you have sent an email to with the free box promotion.
Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.
Do you offer boxes for one?
For the time being we don't have a box that is designed for one person. Each of our recipes are designed with two or more in mind. Having said that, we do have many single-person households as happy customers. It works well; they can choose the 3-meal plan for 2 people and gain eternal popularity with their friends, tuck into any remaining food from their meals later in the week, or pack them for a work lunch the following day!
Do you cater for my dietary requirements?
We understand it can be tricky to cater to a household of different requirements, so our Food Info page is here to save the day! You can find all the allergen information for your ingredients here.
Gluten Free
We offer recipes on our weekly menu that do not include 'bread or pasta; these come under the ‘No Bread or Pasta’ menu preference. These recipes will suit customers with dietary restrictions or who are looking to reduce their gluten intake; however they are not labelled as or classified as gluten-free due to risks of cross-contact in grain farming and production facilities. This means they are not suitable for coeliacs to consume.
Paleo/Vegan/Keto
At this stage we don't have a purely paleo, vegan or keto meal plan available. However you can always select your meals each week and we have a diverse range of plant based recipes. This should allow you to align your HelloFresh with your dietary needs. We also find a little tweaking will allow you to enjoy HelloFresh with your Paleo or Ketogenic diet!
Halal
At this stage, some of our meat suppliers are certified Halal whilst others are not, so we are unable to guarantee a meal plan suitable for those following a Halal diet.
Keep in mind, the ingredients are separately packed and clearly labelled so you have the opportunity to omit or substitute any ingredient that you can't, or don't want to eat. Many of our customers with special dietary needs in the family find that our HelloFresh boxes work well for them!
Gluten Free
We offer recipes on our weekly menu that do not include 'bread or pasta; these come under the ‘No Bread or Pasta’ menu preference. These recipes will suit customers with dietary restrictions or who are looking to reduce their gluten intake; however they are not labelled as or classified as gluten-free due to risks of cross-contact in grain farming and production facilities. This means they are not suitable for coeliacs to consume.
Paleo/Vegan/Keto
At this stage we don't have a purely paleo, vegan or keto meal plan available. However you can always select your meals each week and we have a diverse range of plant based recipes. This should allow you to align your HelloFresh with your dietary needs. We also find a little tweaking will allow you to enjoy HelloFresh with your Paleo or Ketogenic diet!
Halal
At this stage, some of our meat suppliers are certified Halal whilst others are not, so we are unable to guarantee a meal plan suitable for those following a Halal diet.
Keep in mind, the ingredients are separately packed and clearly labelled so you have the opportunity to omit or substitute any ingredient that you can't, or don't want to eat. Many of our customers with special dietary needs in the family find that our HelloFresh boxes work well for them!
Why was my discounted box cancelled?
We have a limit of one promotional offer per household on your first box, so be sure to read the Terms & Conditions of the voucher you are attempting to claim. If your discount code is only valid for first-time customers and you have enjoyed a HelloFresh box before sadly you won’t be able to use this voucher.
If you already have an existing account with HelloFresh, we may need to cancel your order so you can reactivate your previous account. We’ll let you know via email or SMS if this has happened.
If you already have an existing account with HelloFresh, we may need to cancel your order so you can reactivate your previous account. We’ll let you know via email or SMS if this has happened.
What if I need support?
If you have any questions, please feel free to reach out to us via phone, live chat or Facebook DM by clicking here. Our friendly Customer Care team is available 24/7 and will be more than happy to help.
How much is the Christmas Box?
The Christmas Box is available in 4 configurations:
Regular Box: 4-6 people for $199.99
Large Box: 8-10 people for $299.99
Regular Box with Festive Cheese Platter: 4-6 people for $249.99
Large Box with Festive Cheese Platter: 8-10 people for $349.99
Regular Box: 4-6 people for $199.99
Large Box: 8-10 people for $299.99
Regular Box with Festive Cheese Platter: 4-6 people for $249.99
Large Box with Festive Cheese Platter: 8-10 people for $349.99
Couldn't find the information you were looking for?
Do you want to report an ingredient or recipe error?
Contact us here.
Do you have a question regarding your subscription, billing & payments, substituted or missing ingredient / meal?
Contact us here. Type your question into Chef, our virtual assistant. Chef can quickly find the answer you need or help connect you to an agent.
Where is HelloFresh based in Australia?
HelloFresh currently supplies millions of meals every week from two distribution centres in Sydney and Perth.
What is HelloFresh customer service phone number? How do I get in touch with HelloFresh?
- +61 2 8188 8722
- 5-13 Queen St. Chippendale New South Wales 2008 Australia. Chippendale.
What is a HelloFresh reactivation code and how do I use it?
Our valued returning customers are greeted with a generous discount on their first few boxes as a special welcome back gift. This discount is automatically applied to their account when placing a new order, making it even easier to enjoy.