We're sorry to see you go! Keep in mind that you can always skip a delivery.

Cancelling your subscription is easy, you just need to go to follow these steps(please note, you cannot cancel through the app only the website):

1. Log in to your HelloFresh account
2. Click on your name at the top of the page, and then select 'Settings'.
3. Choose the subscription you'd like to cancel from the green tabs and click on it. If you have more than one (for example an additional fruit or juice box), you'll have to cancel them separately.
4. Click on 'Cancel my subscription' in the bottom right hand corner.
5. We'd appreciate if you could complete the short survey and let us know what you thought of your HelloFresh experience or how we can do better.
6. You will see the final screen confirming "Your subscription is now deactivated" and you will receive an email confirming your cancellation, please retain this for future reference.
   
   Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.
   
   Just make sure you update your order before your weekly order cut off. To see a full map of delivery days and the associated order cut-offs, click here.

You’re not able to cancel your subscription via the app but you can easily skip a week. Your subscription can be easily cancelled or skipped at any time through the HelloFresh website.

To cancel your subscription, simply follow these steps:

1. Log in to your HelloFresh account
2. Click on your name at the top of the page, and then select 'Settings'.
3. Choose the subscription you'd like to cancel from the green tabs and click on it. If you have more than one (for example an additional fruit or juice box), you'll have to cancel them separately.
4. Click on 'Cancel my subscription' in the bottom right hand corner.
5. We'd appreciate if you could complete the short survey and let us know what you thought of your HelloFresh experience or how we can do better.
6. You will see the final screen confirming "Your subscription is now deactivated" and you will receive an email confirming your cancellation, please retain this for future reference.
   
   Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so keep in mind that if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.
   
   Just make sure you update your order before your weekly order cut off. To see a full map of delivery days and the associated order cut-offs, click here.

We have a limit of one promotional offer per household on your first box, so be sure to read the Terms & Conditions of the voucher you are attempting to claim. If your discount code is only valid for first-time customers and you have enjoyed a HelloFresh box before sadly you won’t be able to use this voucher.

If you already have an existing account with HelloFresh, we may need to cancel your order so you can reactivate your previous account. We’ll let you know via email or SMS if this has happened.

To ensure we deliver all Christmas boxes perfectly over the holiday season, all orders for Christmas boxes are final and cannot be cancelled or refunded. Once an order is placed, we confirm your order with our farmers and suppliers to make sure you have the perfect Christmas feast.

All changes (including meal swaps, skipping deliveries, changing your box type and cancelling your subscription) need to be made by the deadline. Payment will be taken the following day, so please ensure your payment details are up to date and that you have sufficient funds in your account.

You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.

For a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!

As a subscription service we give our customers plenty of time to skip a week, pause your orders or even cancel your subscription at any point up until the order cut-off. If you don't take one of those actions, we will continue to deliver your boxes every week.

We do send reminder emails but only to customers who have not chosen their weekly meals. Otherwise, if you choose your meals, that tells us that you're aware of your upcoming order.

There's a 15-hour grace period after your order cut-off in which we may have the flexibility to stop your order

You can chat with one of our agents here or call us on 02 8188 8722

We’re a meal kit delivery service designed to make mealtimes quick, easy and delicious! We do this by delivering fresh, seasonal ingredients and easy-to-follow recipe cards right to your door, making it quick and easy for you to cook wholesome dinners the whole household will love.

You select your recipes to create your perfect menu, and we’ll deliver the exact amounts of everything you need to make the meal. You’ll just need to have a few pantry staples on hand (don’t worry - it’s just basic things like salt, pepper and oil).

We run a flexible subscription, so there’s no scary lock-in terms or cancellation fees. The best part? You can manage your account on the go via our free HelloFresh app. If you want to make changes to your account, skip weeks or cancel, just make sure you do so by the weekly order cut-off. To see a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!

Yes. We’re passionate about making it easier for you to cook delicious, nutritious meals with fresh ingredients from scratch on a regular basis. It’s better for you, your family and even the planet! But we know that your busy schedule can sometimes make it difficult, so we operate as a subscription to take all of the hard bits (like meal planning and shopping) off your hands. We just leave you to do the fun bit – choosing your favourite dishes, cooking and eating with your loved ones!

We know subscriptions have got a bad rep with confusing contracts, hidden terms and unwanted extras. That’s why we operate as a flexible subscription – meaning there is no minimum term and you can change your deliveries to fit in with your lifestyle! Enjoy week-to-week flexibility, and you can make account changes, skip weeks or cancel your account at any time before the weekly order cut-off.

For a full map of delivery days and the associated order cut-offs, click here.

HelloFresh is a subscription service, so you will receive a box every week unless you decide to skip a week or cancel. Payments are taken the day following your weekly order cut-off, for all states. If your payment fails, we may retry payment at a later date. There's no minimum term and you can cancel anytime before your weekly order cut-off.

To redeem your free treat each week, simply follow the steps below:

1. First, log in to your account online via www.hellofresh.com.au
2. Once logged in, click on the 'My Deliveries' tab on the upper left, and you'll see the menu and delivery week.
3. Click the ‘Change Meals’ button to select your recipes then press ‘Continue’.
4. Next, you’ll be shown the ‘Free Add-Ons for Life’ section where you can add one of our delicious treats to your order for free!
5. Don’t forget to click ‘Confirm Order’ on the upper right to save your selection.
   
   Please note that you will need to manually add your free treat each week - these will not automatically be added to your weekly order
   
   Also a quick reminder! This offer is not valid once your subscription has been cancelled and will be removed from your account.