If your meat or fish is labelled “Do not freeze. Product must be fully cooked before consumption” it means the meat/fish has been frozen prior to delivery. This is due to recent protein sourcing challenges across the food supply chain. Rather than substituting a main ingredient for a different product, where necessary we use our frozen proteins that are been stored in our warehouse.

Rest assured, food safety is our top priority and we always follow the same strict quality assurance standards as with all of our ingredients. As with all proteins (fresh or frozen), your meat or fish will have a use-by date on the label, and it is safe to consume up until (and including) this date.

If you have received contact from a collections agency, it means you have an outstanding amount owing for your deliveries. When a payment is unsuccessful, we will attempt to take payment three times in total. In addition to this, we will also always contact you to follow up with multiple payment reminders before referring you to our collection agency.

If you would like to pay now click here. You'll be able to see all unsuccessful payments, and pay by clicking 'Proceed to Payment'. You can also update your payment method if needed. Alternatively, you can follow the steps provided from the collections agency.

When possible, our drivers will take your box to your unit door. If your unit door is inaccessible, or if you’ve chosen a nighttime delivery window, the driver will leave your box beneath the intercom of your apartment complex.

There are a few things to check to make sure your voucher has applied:

• If you're brand new to HelloFresh: check if the voucher applied by checking your Confirmation Email to review the charge applied.
  
  
• If you're reactivating your account: welcome back! Click here to check if your voucher has been successfully applied.
  
  Still want to confirm? Drop us a line and one of our friendly Customer Care agents will be in touch shortly.

Each week, we search the nation for the freshest produce available. When we're unable to source an ingredient that meets our high-quality standards, we'll swap it for something just as tasty. Don't worry - your recipe will still taste just as delicious! We’re sorry about any inconvenience caused and are working hard to ensure you receive appropriate substitutions. We appreciate your understanding and flexibility.

As a new customer, you can choose from delivery windows 7 days a week* with a quick turnaround between placing your order and receiving your first box of delicious recipes! You can find the order cut-off for your first delivery in the ‘My Deliveries’ section of your account.

Any changes to your first box with the exception of selecting your meals need to be updated by our customer care team. You can chat with our customer care team here

Please note, following the delivery of your first box, your weekly order cut-off will follow the schedule detailed HERE. *Not all delivery days are available in every postcode. Extended cut-off times are not guaranteed and are offered at the sole discretion of HelloFresh.

We're sorry to see you go! Keep in mind that you can always skip a delivery.

Cancelling your subscription is easy, you just need to go to follow these steps(please note, you cannot cancel through the app only the website):

1. Log in to your HelloFresh account
2. Click on your name at the top of the page, and then select 'Settings'.
3. Choose the subscription you'd like to cancel from the green tabs and click on it. If you have more than one (for example an additional fruit or juice box), you'll have to cancel them separately.
4. Click on 'Cancel my subscription' in the bottom right hand corner.
5. We'd appreciate if you could complete the short survey and let us know what you thought of your HelloFresh experience or how we can do better.
6. You will see the final screen confirming "Your subscription is now deactivated" and you will receive an email confirming your cancellation, please retain this for future reference.
   
   Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.
   
   Just make sure you update your order before your weekly order cut off. To see a full map of delivery days and the associated order cut-offs, click here.

You’re not able to cancel your subscription via the app but you can easily skip a week. Your subscription can be easily cancelled or skipped at any time through the HelloFresh website.

To cancel your subscription, simply follow these steps:

1. Log in to your HelloFresh account
2. Click on your name at the top of the page, and then select 'Settings'.
3. Choose the subscription you'd like to cancel from the green tabs and click on it. If you have more than one (for example an additional fruit or juice box), you'll have to cancel them separately.
4. Click on 'Cancel my subscription' in the bottom right hand corner.
5. We'd appreciate if you could complete the short survey and let us know what you thought of your HelloFresh experience or how we can do better.
6. You will see the final screen confirming "Your subscription is now deactivated" and you will receive an email confirming your cancellation, please retain this for future reference.
   
   Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so keep in mind that if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.
   
   Just make sure you update your order before your weekly order cut off. To see a full map of delivery days and the associated order cut-offs, click here.

Having trouble accessing Freshy? Don’t worry we can help! If you can't see the pop-up, just check that your ad blocker is turned off or reach us via the app.

You can access Chef at any point by clicking the green message box icon located in the lower right corner of the Contact Us page.

Alternatively, you can also close Freshy at any point by clicking on the green x icon which is displayed when Freshy is open.

We changed the cut-off to give customers more flexibility! We can now offer you a quicker turnaround between your order day and delivery day, plus more time to choose your weekly recipes!

In addition to this, it gives customers more opportunities to order throughout the week. Having one weekly cut-off doesn’t work for everyone, so we now have multiple cut-off days linked to delivery days across all 7 days of the week.

For a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!

To update your password, just click here.

Having trouble resetting your password? How frustrating! We can think of a few reasons this may be:

Reset password link is going to Spam - Check your Spam to see if the email password reset is hanging out there instead of your inbox.

It's your browser - Try clearing the cookies and cache of your browser, as this sometimes stops the email from being sent. We always recommend using Chrome or Firefox to manage your HelloFresh account.

Incorrect email address - We've all been there! If you think this is the case, please get in touch with our Customer Care team here.

In addition to receiving easy-to-follow recipe cards with step-by-step instructions, you’ll also receive all the pre-portioned ingredients you need to make each meal. Your protein, dairy and condiments are packed in our cool pouches with ice packs to keep cool in case you're not home when your box arrives!

There may be some things you need to keep handy, such as salt, pepper, water and oil. These are things you will usually have in the pantry, and if you're ever unsure of what pantry items you will need for your recipes, you can always log in to your online account or your HelloFresh app and click on your menu to check these out in advance.

Yes! At HelloFresh, it's important to us that we keep your personal and sensitive information safe and secure.

For more information about the ways in which we are committed to protecting and respecting your privacy please find our Privacy Statement here.

The menu preference you choose simply determines which of our delicious recipes are pre-selected for you and appear at the top of your menu selection page, you will still have access to our full choice of 33 recipes each week. So, which menu preference suits your household?

Meat & Veggies: The perfect all rounder; designed to suit a variety of tastes with a range of different proteins, carbs and veggies.

Vegetarian: Add more veggies into your week and still serve up delicious and satisfying meals everyone will love.

Family Friendly: Win over tastebuds of all ages with crowd-pleasing flavours.

Calorie Smart: These wholesome recipes are still full of delicious flavour, just with less than 650 calories per serve.

Quick & Easy: Perfect for those wanting dinner to fit around a busy lifestyle or those who simply want to spend less time in the kitchen. Our Quick meals are ready in less than 25 minutes and our Easy recipes have just 4 steps and involve less prep and less cleaning.

Carb Smart: The easy way to enjoy a lighter option, with less carbs and more veg. These delicious recipes all have less than 650 calories and under 30g of carbs per serve.

Pescatarian: This plan is perfect for you if you want to catch all of our delicious seafood and veggie recipes in your box.

Protein Rich: Up your daily protein intake with recipes packed with protein and flavour.

Flexitarian: Mix up your week with a delicious combination of vegetarian and meat recipes.

Other preferences are available if you would like to avoid a certain protein type:

• No Pork & No Fish

• No Pork

• No Fish

• No Beef

We understand it can be tricky to cater to a household of different requirements, so our Food Info page is here to save the day! You can find all the allergen information for your ingredients here.

Gluten Free
We offer recipes on our weekly menu that do not include 'bread or pasta; these come under the ‘No Bread or Pasta’ menu preference. These recipes will suit customers with dietary restrictions or who are looking to reduce their gluten intake; however they are not labelled as or classified as gluten-free due to risks of cross-contact in grain farming and production facilities. This means they are not suitable for coeliacs to consume.

Paleo/Vegan/Keto
At this stage we don't have a purely paleo, vegan or keto meal plan available. However you can always select your meals each week and we have a diverse range of plant based recipes. This should allow you to align your HelloFresh with your dietary needs. We also find a little tweaking will allow you to enjoy HelloFresh with your Paleo or Ketogenic diet!

Halal
At this stage, some of our meat suppliers are certified Halal whilst others are not, so we are unable to guarantee a meal plan suitable for those following a Halal diet.

Keep in mind, the ingredients are separately packed and clearly labelled so you have the opportunity to omit or substitute any ingredient that you can't, or don't want to eat. Many of our customers with special dietary needs in the family find that our HelloFresh boxes work well for them!

Our veggies arrive to us from the markets and our suppliers, and should always stay fresh for the course of the week. Of course, leafy ingredients like baby spinach, coriander, watercress or parsley are more fragile and we suggest you use these sooner rather than later. For tips on how to store your leafy green herbs, check out this advice from our Head Chef Tom.

Our meats have different expiry dates and are fine to consume up until, and including, that day. We use Cryovac technology to package a lot of our meat products, which doesn't use any nasties or chemicals to prolong shelf life. For this reason, fresh air is trapped inside and can occasionally give a confinement odour to the meat once opened. Don't be concerned – the meat is perfectly safe to consume and this odour will dissipate once the meat is left open in the air for 5-10 minutes before using it.

We recommend you eat your chicken and seafood first, and after that pork and red meats like beef and lamb. If you know you won't be home to cook, or only want to prepare part of your meal, our chicken, red meat and pork are safe to be frozen providing the product label does not state otherwise.

We love hearing your feedback! In fact, we use it in the recipe development process to make sure our recipes are always to your liking. Each week, we send an email asking you to rate your recipes from the previous week. The email will link you to our website where you can give each recipe a score and provide any additional feedback. Alternatively, you can rate your recipes through the HelloFresh app or on the 'Past Deliveries' page.

Be sure to give your favourite recipes 4 stars so we can ensure to bring back those customer favourites from time to time!

Yes! Our recipes include information on the amount of energy (KJ), carbohydrates, protein and fats & salt in each meal, which you can find printed on the recipe card or alongside the recipes online.

Any allergens are included on the recipe cards and online, and further information about the ingredients can be found here.

We're sorry to hear you're missing a recipe card, but don't worry, we've got you covered. Our recipe cards are stored in our recipe archive and on your weekly menu. Simply click here and select the meal you'd like to cook. You can even download a printable PDF.

Alternatively use our app. Just select the meal you want to cook and scroll through the cooking stages. It even includes a built-in timer!

Before you start cooking, you’ll just need to check your cupboard for a few pantry staples. It’s no biggie! They’re all common household ingredients such as salt, pepper, vinegar and oil so chances are you’ll already have them.

If you're ever unsure of what pantry items you will need for your recipes, you can always log in to your online account or your HelloFresh app and click on your menu to check these out in advance.

Missing an ingredient from your pantry? Here are some alternatives that'll have you cooking in no time:

• Olive oil - grapeseed oil, canola oil, rice bran oil, sunflower oil, peanut oil
• Balsamic Vinegar - red wine vinegar + a pinch of sugar, white wine vinegar, apple cider vinegar
• Brown Sugar - white sugar, caster sugar, dark brown sugar
• Butter - olive oil, olive oil spread, margarine
• Egg - you can use mayonnaise to help crumb!
• Flour - plain flour, self-raising flour, white spelt flour, oat flour, chickpea flour
• Salt - any salt you can find! Sea salt flakes, salt blends
• Sesame oil - peanut oil
• Soy Sauce - tamari soy sauce
• White Wine Vinegar - apple cider vinegar, rice wine vinegar
• Rice Wine Vinegar - balsamic vinegar, white wine vinegar, apple cider vinegar

Click this button. Just make sure you update your order & preferences before your weekly order cut-off. To update your payment details through our mobile app, go to 'Settings' then 'Payment methods'.

You will be charged for your initial order at any time between completing the first order, and the first relevant Order Cut-Off time. You can find the order cut-off for your first delivery in the ‘My Deliveries’ section of your account.

Following the delivery of your first box, payments are taken the day following your weekly order cut-off, for all states. To see a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!

Pricing is dependent on the type of box you order each week, you can take a look at all our pricing options here. Please note any Meal Upgrades or Extras - such as Gourmet, Fresh & Fast, Desserts or the Fruit Box - are available at an additional cost, and will be charged separately to your regular meal box. Some delivery windows may incur an additional fee depending on demand.

To view your order history and charge break down, click here.

Once your refund has been applied or after we have credited your account, please allow 1-10 business days for it to process and appear on your statement.

HelloFresh is excited to announce a new delivery option for our Sydney customers! We are offering a 4-hour delivery window between 8 AM and 12 PM every Sunday for only an extra $1 a week.

We know our customers are looking for ways to make everyday sustainable food choices with HelloFresh, which is why we've introduced ice-pack free delivery. We estimate savings of 60g on non-recyclable soft plastic. The weight reduction also reduces the fuel consumption of our delivery vans.

Click here to login. -Go to plan settings on the website -Go to Delivery and Payment section and select edit. -Select the 8am-12pm Sunday delivery window & save.

Please note: *This is only available for our customers in Sydney and surrounding areas. While we can’t offer this for now in your area we are constantly reviewing opportunities to expand our delivery offering, so keep an eye out for updates! Also note, if the forecasted temperature on your delivery day is above 34°C, your delivery will include ice packs to ensure the safety of your ingredients.

Our drivers will deliver your box to your front door by default. If you want your box left at an alternative location, you may provide alternative delivery instructions. If your alternative instructions cannot be followed, the driver will leave your box at your front door.

Customer contact during night-time deliveries is highly unlikely, even if you request it. Our drivers will never ring your doorbell or enter an apartment complex during an overnight delivery window.

Rural driveways will be accessed at the driver's discretion. Unfortunately, unpaved, long, dimly lit, and steep driveways all present an increased risk of our vehicles getting stuck, so our drivers are encouraged to be cautious. As a rule of thumb: If we cannot see the house from the road, we will leave at the safest spot near the road.

You must nominate a safe delivery spot that does not require our drivers to make contact with you. Please make sure your instructions are clear and concise, and that your delivery spot is well lit, with unobstructed pathways and free from any pets. Our drivers will not enter if there are dogs present.

Any changes to your order (including selecting your recipes) need to be made by the weekly order cut-off. This varies according to which delivery day you choose and which state you are in.

Please note, your cut-off day may change after your first order, but will then remain the same for all subsequent deliveries.

You can find your weekly order cut-off in the ‘My Deliveries’ section of your account online, or on the ‘Home’ page of the HelloFresh app. The cut-off to make changes to your order will be listed above that week’s menu.

Oh no! We are sorry that you have not yet received your delivery. You may have received a text message the night before your box was scheduled with a tracking link, so please check this for an update on your delivery.

Before getting in touch with our customer care team, please check your delivery window. Keep in mind that the delivery driver has up until the end of the window to deliver your box. Please note, we are unable to call drivers when they are on route. The driver may have left the box in an alternative safe place, so please also check the vicinity of your property.

If you still need help, click here to get in touch with us.

As a new customer, you can choose from delivery windows 7 days a week* with a quick turnaround between placing your order and receiving your first box of delicious recipes!

You can find the order cut-off for your first delivery in the ‘My Deliveries’ section of your account.

Please note, following the delivery of your first box, your weekly order cut-off will follow the schedule detailed HERE.

*Not all delivery days are available in every postcode. Extended cut-off times are not guaranteed and are offered at the sole discretion of HelloFresh.

We're so excited for you to become a part of the HelloFresh family! It's really easy to get started. Here are instructions on how to place your HelloFresh order:

1. Jump onto our website, click on the 'Our Plans' tab and select your chosen plan type.
2. Check out our menu if you want a little help deciding. Then follow the simple steps to create your account; including choosing your delivery day and time and entering payment details.
3. Make sure you read and agree to our Terms and Conditions before hitting 'Place your order'. Now the fun part, you can choose your meals!
4. Look out for your order confirmation and the email on how to manage your account. You're done!
   
   Welcome to HelloFresh!

It’s quick and easy! Just click here and select 'Edit delivery' then ‘Skip this week’. Remember this will only skip the selected week, and deliveries will resume again the following week. To skip for an extended period, you will need to skip each week individually.

Just make sure any changes to your account are made by your weekly order cut-off. To see a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!

Want to change your box type, number of meals or number of people? No problem! Here's how to do it:

1. Log in to your HelloFresh account.
2. Click on your name at the top right-hand corner of the screen and then click 'Account Settings'.
3. Choose 'Plan Settings' on the left-hand side. Here, you can change the box size by using the drop-down box under 'Number of people'.
   
   Just make sure you update your order before your weekly order cut-off. To see a full map of delivery days and the associated order cut-offs, click here.

For the time being we don't have a box that is designed for one person. Each of our recipes are designed with two or more in mind. Having said that, we do have many single-person households as happy customers. It works well; they can choose the 3-meal plan for 2 people and gain eternal popularity with their friends, tuck into any remaining food from their meals later in the week, or pack them for a work lunch the following day!

How frustrating! There are a few simple things that you can check first:

• Does the box you are trying to order match your voucher? For example, sometimes we have an offer for a 3 meal box and that voucher won't work for any other box type.
• Be sure you haven't previously used a voucher of that kind. We do have a limit of one promotional 'first box' offer per household.
• If you have received an email with a voucher link and it doesn't seem to work, we suggest using Google Chrome to claim your discount and also clearing your browser history and cookies before trying again.
• Please also ensure the voucher code is applied in the checkout before proceeding with the order (you will see the applied discount on the right side of the screen).
  
  Please bear in mind that voucher codes are not valid on meal upgrades or add-ons. Still no luck? Please contact our Customer Care team.

Here's how to use your discount voucher from us or one of our lovely partners:

If you're a new customer

1. Scan the QR code to automatically apply your discount OR head to this page
2. Select how many meals you'd like and how many people you're feeding
3. Select your preferences
4. Scroll down to the promo code box and enter your code. The discount will then be applied against the final cost.
5. Follow the steps to the check out 6. Check that the total has been updated and proceed to checkout. Please bear in mind that discount codes don't apply to upgrade recipes or Extras.
   
   If you're an existing customer
   
   
6. Head to your Account Settings
7. Click on 'Gifts & Discounts'
8. Enter your code
9. Your discount will be applied.

Absolutely! Our HelloFriends program offers you the chance to share free HelloFresh boxes with your friends and family and earn credit in return. They’ll receive a week of free meals and you’ll receive a credit off your next box when they sign up. It's a win, win.

To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.

Once your friend has redeemed their free box and placed an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will move from ‘pending’ to ‘received’ balance and automatically apply to your next delivery (unless there is a current discount code on your account). Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.

Our HelloFriends program offers you the chance to share free HelloFresh boxes with your friends and family and earn credit in return. They’ll receive a week of free meals and you’ll receive a credit off your next box when they sign up. It's a win, win.

To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.

How do I redeem my HelloFriends credit? Your HelloFriends credit will be applied to your account when your friend signs up to HelloFresh and redeems their free box voucher. Once your friend redeems their free box and places an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will be activated and automatically apply to your next delivery (unless there is a current discount code on your account). If you’re having trouble finding this email, please check your inbox and spam folder.

What do pending HelloFriends credit mean? Under the ‘pending’ balance in the HelloFriends section of your HelloFresh account, you will see a credit for each friend you have sent an email to with the free box promotion.

Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.

Oh no! There are a few reasons why your Qantas points may not have been applied: The Qantas discount code was not applied at the checkout. If you forgot to add your code, unfortunately this cannot be applied to your orders; The email address under your Qantas Account and HelloFresh account don't match, contact our customer care team for assistance here on 02 8188 8722; Qantas is working on it!

Points do take 60 days to apply to your account, rest assured they're worth the wait!

To redeem your free treat each week, simply follow the steps below:

1. First, log in to your account online via www.hellofresh.com.au
2. Once logged in, click on the 'My Deliveries' tab on the upper left, and you'll see the menu and delivery week.
3. Click the ‘Change Meals’ button to select your recipes then press ‘Continue’.
4. Next, you’ll be shown the ‘Free Add-Ons for Life’ section where you can add one of our delicious treats to your order for free!
5. Don’t forget to click ‘Confirm Order’ on the upper right to save your selection.
   
   Please note that you will need to manually add your free treat each week - these will not automatically be added to your weekly order
   
   Also a quick reminder! This offer is not valid once your subscription has been cancelled and will be removed from your account.

As a new customer, you can choose from delivery windows 7 days a week* with a quick turnaround between placing your order and receiving your first box of delicious recipes!

You can find the order cut-off for your first delivery in the ‘My Deliveries’ section of your account.

Please note, following the delivery of your first box, your weekly order cut-off will follow the schedule detailed HERE.

*Not all delivery days are available in every postcode. Extended cut-off times are not guaranteed and are offered at the sole discretion of HelloFresh.

While our recipe cards are not available to download prior to delivery, everything you need will be delivered to your door!

You'll just need some basic pantry items - like oil, balsamic vinegar, white wine vinegar, salt, brown sugar, honey, butter, eggs and milk.

Your Christmas Box delivery will include a Christmas Cookbook with all of the easy-to-follow recipe cards plus a handy preparation and timing guide.

Alternatively, you can request a digital copy of the Christmas Cookbook from our Customer Care team one week ahead of Christmas, just click here to get in touch with us.

Some ingredients are used in multiple recipes. When cooking, look at the ingredients list on the left side of the recipe card and use the correct amount for that recipe.

COOL POUCH ITEMS
Store all of the items from the cool pouch in the fridge. Pop the ice packs in the freezer to use in your esky or cooler bags during summer!

HAM & BEEF
Make sure these are stored in the fridge. Remove the ham and beef from the fridge 30 minutes to 1 hour before starting their recipes.

HERBS


Thyme & Rosemary: Wrap loosely in damp paper towel. Store the bundle in an airtight container or resealable bag in the fridge crisper drawer.

Mint: Put a little water in a glass, place the herbs in the glass and loosely cover with a plastic bag. Store in the fridge.

CARROTS, CITRUS, CUCUMBER, GREEN BEANS, PEA PODS, RADISH
Store in the fridge crisper for freshness and crunch.

SNACKING TOMATOES
Store at room temperature.

POTATOES, ONIONS & GARLIC
Store separately in a cool, dark place.

SALAD LEAVES
Store in their sealed bag in the fridge crisper drawer

Cardboard box: your box, recipe cards, meal kit bags (including stickers) and any cans you receive with your meals are all recyclable

Cool Pouch: our cool pouches provide insulation to keep your dairy and meat cold and safe to eat. 100% kerbside recyclable paper cool pouch. It keeps your goodies fresh without plastic insulation or extra ice packs. Simply empty and dry it, then put it in your kerbside recycling bin. Some customers may still receive plastic cool pouches for a short time. Please dispose of these in your kerbside general waste bin.

We are always looking for more sustainable solutions to our packaging, which is why from time to time you may find a different type of cool pouch in your box. Find out what to do with yours below:

• Ice Packs: the ice packs are perfect for reuse in your esky or cooler bag. Otherwise, defrost the ice and empty the water onto your plants or down the sink and whilst REDcycle has temporarily paused the in store recycling services you can place the outer packaging in your general waste.
  
• Plastic Wrappers: the plastic wrappers used for your meats, salads and herbs help to keep them fresh and hygienic. Whilst REDcycle has temporarily paused the in store recycling services you can place the packaging in your general waste.

When comparing the environmental impact of recipes, we use the measure of “CO2 equivalent” (CO2e). This includes all the greenhouse gases that are emitted into the atmosphere during the production and processing of ingredients. This includes methane and nitrous oxide, not just CO2. CO2e is therefore a more accurate representation of the climate impact of a recipe than just a measure of CO2 emissions

HelloFresh has partnered with HowGood; the world’s largest database for product and ingredient sustainability. HowGood calculates the CO2e impact of the ingredients based on the individual amounts of ingredients.

Using HowGood Data sets, we calculate the emissions per serving, based on the individual amounts of ingredients for each HelloFresh recipe - including Agricultural Production and Food Processing emission data. From here we select all the recipes that meet our requirements of being 50% lower than our 2022 recipe emissions average. These are our Climate Superstar recipes.